Testimonial

"Just a quick message to say what a good job the Rockwarm team did at my house today. The two men who came (sorry I didn't get their names) did a great job, a brilliant clean up, explained eveything to me, and were always really friendly and helpful. I just wanted to say what a great job they did, and what a credit to Rockwarm they are."

Mr Moffitt (Warwickshire)

0800 132689

Call us free

Terms & Conditions

This contract is between ourselves (ROCKWARM ENERGY SAVING SOLUTIONS) and you (the person or persons signing overleaf).

  1. Please read this document carefully as it will tell you everything you need to know about the terms on which we will deal with each other.
  2. We provide a fixed price quotation and retain the right to revise the price for the work if a technical pre-site visit indicates any change. The quoted price is valid at the time of quotation but may have increased if your order is placed at a later date, and in any event is always subject to installation taking place within 30 days of the date on which the contract is signed.
  3. We have quoted the cost of installing:- Central Heating/ Replacement Boiler/Solar equipment as discussed with you and set out in the enclosed quotation letter. Once you have accepted this quotation, we agree to install the Central Heating/Replacement Boiler/Solar equipment on the terms set out in this document.
  4. We will carry out all the work set out in the quotation at the quoted price and during normal working hours, which are 8.00am to 8.00pm Monday to Friday. There will be an additional charge for any variation or additions to the work which you request, or which we find to be necessary whilst we are doing the work and which could not reasonably have been identified when we gave the original quotation. In such a situation, we will explain to you the reasons for the additional work and let you know in advance what the cost of this additional work will be.
  5. If you want us to work outside normal working hours, it may be necessary for us to make an additional charge, which we will agree with you in advance of the work commencing. We will need access to your property at all time whilst we are doing the work.
  6. The time estimate provided for doing the work is our best estimate, and we will make every reasonable effort to complete the work on time. However, we cannot be held responsible for delays due to weather or other circumstances beyond our control. In such situations, we will agree alternative dates with you.
  7. We will try to keep to any dates for delivery and installation which we have agreed with you. However, we will not pay for any loss or damage you incur if we miss these dates due to circumstances beyond our control. If you do not wish to agree to a new date, you may end the contract. If you do end the contract we will then refund any deposit you have paid.
  8. The quoted price does not include the cost of removing and dangerous waste material, such as asbestos, which we become aware of only when the work has commenced. Such work will be at an extra cost, the amount of which we will agree with you in advance. When you have had any asbestos removed, a clean air certificate must be provided before we will do any further work at your property.
  9. If you are a tenant, you may need your landlord’s permission to carry out the work detailed in this quotation. Rockwarm will assume that you have obtained such permission. We shall not have any liability for any loss or damage arising from failure to obtain such permission.
  10. If your quote is boiler related it is your responsibility to ensure before we start work, that there is an adequate gas supply and Potential Main Earth (PME) supply that meets current legislation to your home. If necessary, you can contact Transco, to arrange your mains gas supply, or Calor – LPG if mains gas is not available. To organise the electrical PME, it is your responsibility to contact your Energy Supplier to have this connected. The Data Protection Act does not allow us to organise this on your behalf. If no adequate supply exists for either after 30 days from the date of this contract, we have the right, should we wish, to cancel the contract at no cost to us.
  11. We may require you to take up all or some carpets and floor coverings, including tongue and grooved, parquet hardwood, Laminate, rubber or tiled floors, before we start work and we will give you as much notice as possible if we need to do so. Alternatively, it may be possible for us to do this work for you at a cost which we will agree in advance. In both cases it will be your responsibility to replace the flooring when work is completed. You may decide to call a specialist contractor to do this work for you.
  12. We will take all reasonable care to carry out the work without causing unnecessary damage to your home, and will make good plaster work where necessary, but you accept that the installation (including removing or destroying existing fixtures and fittings) may cause damage to decorations and fittings both internally and externally. It is anticipated that certain areas may need redecoration following completion of the installation. This will be your responsibility and is not included in the price.
  13. We will reimburse you for any loss incurred or any damage to your property which is our fault (this will not apply if we could not have known about the possibility of such loss or damage when we signed the contract and you did not tell us about it). We will not reimburse you for any losses which are incurred by a business run from your premises. We will not reimburse you for damage or loss which is not our fault.
  14. If you have a complaint about any of our work or wish to make a claim for reimbursement of loss or damage you have incurred, you must let us know in writing to our Rockwarm office within 7 working days from installation.
  15. Where we need to connect new equipment to your existing central heating system we will not accept liability for the cost of repairing or replacing parts of your existing system which subsequently develops faults. Nor will we accept liability where your central heating system does not function properly because your water supply becomes inadequate or the water pressure is variable, unless we have been negligent in our specification or the way we carried out the work.
  16. We will not accept liability if we cannot fulfil our side of the contract for reasons which are beyond our control, such as fire, accidents, war, adverse weather conditions, industrial disputes, strikes and lock outs which we are not directly involved in. We will only be liable for losses that are foreseeable.
  17. To carry out the work as quickly as possible, we may need to use sub-contractors. All sub-contractors are approved by the Company are fully qualified to do the work that is instructed. All sub-contractors carry identity cards.
  18. The deposit shown on your quotation must be paid when you place your order. You must pay the balance of the contract price when we have finished the work to your reasonable satisfaction. Cheques to be made payable to “Rockwarm ” payment can also be made by Credit or Debit card via the office.
  19. These terms and conditions together with your enclosed quotation are intended by us to set out the whole agreement between you and Rockwarm. If you do not think that it does, please contact our office (tel: 02476 345554)
  20. Notice of Cancellation rights – we will permit you to cancel this contract in writing to office (unit 4 Trident Business Park) (calls may be digitally recorded). Your letter must be received in the office no later than Ten (10) days after the date on which the Contract has been signed. If you request cancellation at a later date, then unless we are in breach of contract, we have the right to refuse to accept such a request. However, if we allow you to cancel after the Ten (10) day “cooling off” period, Rockwarm will retain all or part of your deposit as a contribution towards any losses or costs we suffer as a result of the cancellation. If we cancel the contract, any losses or costs you suffer as a result of the cancellation will need to be put in writing with proof of the loss for the attention of the management at our Rockwarm address.
  21. Use of personal Information.
  22. Information you provide or we hold about you (whether or not under our contract (or Contracts) with you) may be used by us or our agents to:
  23. Identify you when you contact us;
  24. Help run, and contact you about the improved running of any products we have provided before, or provide now or in the future;
  25. Carry out market analysis and customer profiling (including with transactional information) and create statistical and testing information;
  26. Contact you in any way (including mail, e-mail, phone or visit) about products and services offered by us.
  27. We may pass your address, property and postcode information along with details of your gas appliances, flue, hot water cylinder, system controls, solar panels and electrical installations, including details of any repairs, removals, to competent person scheme operators and other appropriate organisations including GAS SAFE who may pass this information to local authorities in order to comply with Building Regulations. They may also use this information to contact you in order to carry out appliance or system inspections, product recall, auditing and for health and safety purposes. Where appropriate Building Regulations compliance certificates may be passed to the property owner.

CUSTOMER NAME (PRINT): ………………………………………………

CUSTOMER SIGNATURE: ………………………………………………….

DATE: ……………………………………………………………………………

Get a quote

or find out more...

All fields required

News

Still time to sign up for FREE home insulation

Residents living in Tamworth have until the end of the month to book to have energy-saving loft and cavity wall insulation installed at their homes completely free of charge.

FREE External wall insulation

If you are in receipt of certain Benefits or tax credits, and have an electrically heated home, you may be entitled to have your solid walls externally insulated free of charge.

Amazing 10% returns on Solar PV

Many people do not realise what a great commercial return that you can get from investing in Solar panels. From a £10,000 investment you can gain in excess of £1000 cash-back, index linked for 25 years!